Returns & refunds

In short

We want you to be happy with what you buy. You can return most items within 7 days of receiving them. This page explains when, how, and how you get your money back.

When you can return an item

The item is wrong, damaged, defective or not as described: tell us within 48 hours of delivery and send photos. We will replace it or refund you, and we pay for the pick-up.

You changed your mind: within 7 days of delivery, if the item is unused and unwashed, with its tags, in its original packaging, with all its parts and the invoice.

What cannot be returned

For hygiene and safety: underwear, swimwear, and cosmetics and personal-care items once opened; food and anything that spoils; items made or customised for you; gift cards and digital goods; and items marked “non-returnable” on the product page. Items damaged by use or misuse are not accepted.

Check when it arrives

Where you can, open the parcel and check the item with the delivery person. If it is clearly damaged or wrong, tell the rider and call us on «[Hotline number]»; we will arrange a replacement or cancel the order.

How to return

Contact us with your order number by phone («[Hotline number]»), email («[Support email]») or the Contact page, and tell us which item and why. You can also use My orders when the return option is shown there.

When we have agreed, our delivery partner will collect the item, or we will tell you where to send it. Pack it safely with all its parts. Please do not send anything before we have agreed.

Checking and refunds

When the item reaches us we check it, usually within 2 working days. If the return is accepted, we refund the price of the item.

Because you paid in cash, we refund by bKash, Nagad, Rocket or bank transfer to the account you give us, within 7 working days of accepting the return.

The delivery charge is refunded only when the item was wrong, damaged or not as described. If you changed your mind, the delivery charge is not refunded.

Exchanges

We replace an item with the same one, or with another size or colour, when we have it in stock. If we do not, we refund you.

Cancelling an order

You can cancel an order free of charge until it is handed to the delivery partner: call us on «[Hotline number]» or write to «[Support email]». After that, the return rules above apply.